DIY App Makers Are a Strong Asset For Companies

By December 23, 2011
Keywords : Smart city, America, DIY
intuit DIY app makers study

Workers are building their own software solutions to do their jobs better. These creators add value to the workplace and can solve problems quicker than their IT department.


More information workers are creating new software applications to solve business problems, an Intuit QuickBase survey says. Nearly one in five employees in this category has built or customized software or a Web app for work purposes without IT support, resulting in faster customer assistance and better employee collaboration. The practice is not universal - 35 percent of businesses do not support this type of work, but 50 percent of information workers turn to online resources to solve business problems - databases, Web-based productivity apps, instant messaging and video chat services and social networks.

DIY app creators are multiplying, and solving problems quickly without IT help

“There’s a fast-growing population of do-it-yourself app creators in every organization,” said Allison Mnookin, vice president and general manager of Intuit QuickBase. “These motivated employees are taking advantage of easy-to-use, Web-based platforms to respond to the accelerating pace and increasing complexity of business demands.” With intimate knowledge of customer and workgroup needs and easy-to-use cloud tools, information workers solve their own problems faster than IT can accommodate them. IT departments that embrace and empower these employees can drive competitiveness for their businesses.” The efficiency of this approach is tangible - 68 percent who built or altered an app on their own completed the work in less than a week, yet “72 percent of those using an internal development team to build a solution reported it took more than a month to complete.”

Empowered creatives more likely to succeed, and stick with the company

The solutions stick too - 82 percent of their teams still use the product, yet seventeen percent of DIY’ers select tools and software without IT approval or support. The work by these “rogue” employees could be beneficial, but since they are not management supported, they may lack the resources necessary to succeed and if they leave the company, IT cannot replicate or maintain the app. Additionally, the rogues are more likely to want to switch jobs to work within a “more technologically free work environment” - fifty percent, as opposed to 26 percent of empowered DIY workers that feel supported by their company to make these apps.


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